1. Introduction
Welcome to joni-james.com, the website of Joni James LLC (“we,” “our,” or “us”), a creative residential interior design firm located in San Diego, California. We provide thoughtful, custom interior design services with a hands-on, boutique approach serving clients throughout Coastal Southern California.
This Privacy Policy explains how we collect, use, and protect the personal information you submit through our website — including the Request a Callback form. By using our website and checking the consent box on the form, you agree to the practices described in this policy.
2. Information We Collect
When you complete the Request a Callback form on our website, we collect the following information:
Full name
Email address
Phone number
Your message or inquiry
We do not collect sensitive personal information such as financial data, government identification numbers, or health information.
3. How We Use Your Information
We use the information you provide solely to:
Respond to your inquiry or callback request
Communicate with you about our interior design services
Schedule consultations or follow-up conversations
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
4. Legal Basis for Processing — Your Consent
By checking the consent box on our contact form, you give us your explicit consent to collect and store the information you provide. You may withdraw your consent at any time by contacting us at the address below. Upon request, we will delete your personal data from our records without undue delay.
5. How We Store and Protect Your Data
Your submitted information is stored securely through our website platform and associated service providers. We take reasonable technical and organizational precautions to protect your data against unauthorized access, loss, or disclosure.
We retain your information only for as long as necessary to respond to your inquiry and, where applicable, to comply with legal obligations. If you request deletion of your data, we will do so promptly.
6. Cookies and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. These tools may collect anonymized usage data such as pages visited, time spent on the site, and general geographic location. This data is not linked to your contact form submission.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our site.
7. Do Not Track Signals
Some web browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your browsing activity tracked. Our website does not currently respond to DNT signals, as there is no uniform industry standard for how websites should respond to such requests.
If a consistent standard is established in the future, we will reassess this practice and update this policy accordingly. In the meantime, you may use your browser’s cookie controls or opt-out tools provided by third-party analytics services (such as the Google Analytics opt-out browser add-on) to limit tracking.
8. Third-Party Services
We may use trusted third-party service providers to help operate our website or communicate with you (such as our website hosting provider or email platform). These parties are contractually required to keep your information confidential and are not permitted to use it for any purpose other than providing services to us.
We do not share your personal information with third parties for advertising or marketing purposes.
9. Notice to California Residents
Joni James LLC is headquartered in San Diego, California. Our website and privacy practices comply with the California Online Privacy Protection Act (CalOPPA) and we acknowledge the rights established under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA).
As a California resident, you have the right to:
Know what personal information we collect about you and how it is used
Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Opt out of the sale or sharing of your personal information (note: we do not sell personal data)
Non-discrimination — we will not deny services or treat you differently for exercising your privacy rights
To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to verifiable requests within 45 days, as required by California law. We may request information to verify your identity before processing your request.
10. Your General Privacy Rights
Regardless of your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw your consent at any time
Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us. We will respond within a reasonable timeframe.
11. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us immediately so we may delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Joni James LLC
San Diego, California
Website: joni-james.com
Email: joni@joni-james.com
Phone: 1 301 873 4954